Church of the Living Water Privacy Policy

Effective Date: February 25, 2025

This Privacy Policy outlines how Church of the Living Water and our development partner, Subsplash, ("we," "our," or "us") collect and use our users’ ("you" or "your") personal information, which we gather from our websites, services, and desktop and mobile applications (collectively referred to as "Church of the Living Water" or "Service").

Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority and we go to great lengths to protect it.

We may update this privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Why We Collect Personal Information
We collect your personal information because:

  • It helps us deliver and administrate the Services and your account;
  • It helps us deliver a superior level of customer service;
  • It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you;
  • It helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want us to keep you up to date with news, software updates and the latest information on products and services please submit your request at https://www.subsplash.com/legal/data-request or send an email request to privacy@subsplash.com.

What Information We Collect, When We Collect It, And How We May Use It

If you wish to utilize Church of the Living Water, we need your information for purposes of processing and transmitting information to drive the correct data and content between servers and apps for your experience.

Also, there are a number of situations in which your personal information may help us give you better service. For example:

  • We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product;
  • When you interact with us, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the our products that you own, such as their serial numbers and date of purchase; and information relating to a support or service issue;
  • We collect information regarding customer activities on our websites and applications. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them, and diagnose problems with our servers and websites;
  • When you visit our mobile application, we may ask you to opt in to allow us to use GPS technology (or other similar technology) to determine your current location for purposes of reporting on user activity and engagement. If you do not want us to use your location for the purposes set forth above, you should not opt in or turn off the location services for the Church of the Living Water mobile application located in your account settings or in your mobile phone settings and/or within the mobile application;
  • We may use personal information to provide products and/or services that you have requested as well as for auditing, research, and analysis to improve Subsplash’s products;
  • If you utilize the messaging functionality, we store the contents of your messages which may contain personal information, may obtain your mobile device’s number or your email, and may request access to your mobile device’s contacts for the purpose of accessing and storing only the phone number and/or email address of the particular persons that you opt to contact through the Service - we will not copy any contact information regarding persons that you do not contact through the Service. With regard to the contact information of the particular persons that you opt to contact through the Service, we will only utilize that information for purposes of providing the Service, and will not use that information for any other purpose;
  • If you sign up for Messaging, as described above, and you choose to invite other users to join a conversation, we will request access to your contacts, though it is not required in order to invite other users to your conversation. We will only use this access to enable you to invite other users;
  • We may use aggregated and anonymized forms of personal information for a variety of purposes, including, but not limited to, analyzing usage trends, fraud detection, and development of new Services.

Publicly Displayed Information Is Public

If you use a bulletin board, streaming service, messaging service, or chat room on one our website or Service you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by disclosing it in such forms or by enabling certain user features, Subsplash will collect that information from your interaction and the information will become publicly available.

When We Disclose Your Information
We take your privacy very seriously. We do not sell or rent your contact information to other marketers or any other third party. If you wish to utilize the Church of the Living Water, we disclose your information to third party service providers and institutions for purposes of processing and transmitting information to drive the correct data and content between servers and apps for your experience. If you invite other users to one of our services, we may inform the person(s) you invite of who has invited them. Subsplash may share aggregated and anonymized forms of personal information with third parties, in which case, the information shared will be shared in a deidentified and non-identifiable form.

Within The Subsplash Group
Subsplash, Inc. and Subsplash Wallet, LLC both operate under the name “Subsplash” and they operate as a group. To help provide superior service, your personal information may be shared with legal entities within the Subsplash group globally who will take reasonable steps to safeguard it in accordance with Subsplash’s privacy policy.
With Our Service Providers, Vendors, And Strategic Partners

There are also times when it may be advantageous for us to make certain personal information about you available to companies that we have a strategic relationship with or that perform work for us to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in strict accordance with our policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on our website.

Partner Promotions
We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by and/or associated with a third party partner, then the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
Business Transfers

Subsplash may choose to buy or sell assets and may share and/or transfer customer information, including Personal Information, in connection with the evaluation of and entry into such transactions and based on our legitimate interests. Also, if we or our assets are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be one of the assets transferred to or acquired by a third party.

Lawful Requests
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we reasonably determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Subsplash Giving
Subsplash Giving is web-enabled functionality that can be used with a web browser and on mobile devices. It was developed by Subsplash to enable donors to donate money to third-party organizations. If you choose to use the Subsplash Giving functionality to donate money, Subsplash and the payment processor will collect personal information from you, including your name, contact information, the donation amounts, and the payment processor receives certain payment information (e.g. credit card number, billing address, security code) and will use that information to process payments and provide you records of the transactions. Donor information will be shared with the Gift Recipient.
When you send a text message to Subsplash or Subsplash Wallet for purposes of utilizing text-to-give functionality, you will be disclosing your cell phone number to Subsplash, Inc., and you thereby consent to receiving a hyperlink to the Subsplash Wallet donation portal via text message. In order to stop receiving texts from Subsplash or Subsplash Wallet, respond to the text message by typing, “STOP.”

Subsplash Live
Subsplash Live utilizes Google (YouTube) API Services, in accordance with the guidelines specified in the Google Privacy Policy at https://www.google.com/policies/privacy and the Google API Services User Data Policy at https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes. Our apps use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use Requirements.

This access is crucial for obtaining your organization's YouTube channel name and ID, as well as for initiating live streams and broadcasts on behalf of your organization. The objective is to display the connected channel in your Subsplash Dashboard and to create syndicated live broadcasts within that channel. If you decide to revoke Subsplash Live's access to your YouTube data, you can manage this through the Google security settings page at https://security.google.com/settings/security/permissions. For any questions or concerns regarding Subsplash Live's privacy practices, please contact Subsplash.

Cookies And Other Technologies
As is standard practice on many corporate websites, our websites use “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

If, however, you prefer not to enable cookies, you can disable them in your browser. Please note that certain features of our websites and online products will not be available once cookies are disabled. As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may also track usage data, such as how frequently you visit our site or use our applications, how many messages you send, and how you engage with our content.

We also use Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

We also may use other Google Analytics tools, such as Demographics and Interest Reporting, which enable us to learn more about the characteristics and interests of the users who visit our Site, and Remarketing with Google Analytics, which enables us to provide relevant advertising on different websites and online services.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across websites you use, visit the Google Analytics Opt-out page at https://tools.google.com/dlpage/gaoptout.

We use this information, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

In some of our email messages we use a “click-through URL” linked to content on the Subsplash website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. In addition, we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.

How We Protect Your Personal Information
We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Our websites use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Subsplash online store, or through your Subsplash accounts, you must use an SSL-enabled browser such as Safari, Google, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari or Google.

Integrity Of Your Personal Information
We allow you to keep your personal information accurate, complete, and up to date. Naturally, you have the right to access, correct and delete the personal information you have provided, though you may not delete all information if you wish to maintain an account with us and we are required to retain some information with regard to Subsplash Giving transactions and donors. Despite our best efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let us know and we will make the corrections promptly and use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from us. In the event that you delete your information, such deletion may make it impossible for us to continue offering you some or all of the services available to you.

We retain personal information only as long as we are required to for our business relationship or as required by Federal or Provincial laws, subject to reasonable industry practices for records retention. We have appropriate procedures in place with respect to the destruction, deletion and disposition of personal information when it is no longer required, subject to applicable law.

Privacy Questions
If you have questions or concerns about Subsplash’s privacy policy, please contact our Privacy Officer. Our Privacy Officer can be contacted at:

Subsplash, Inc. 5473 Blair Rd. Ste 100 PMB 41141 Dallas, TX. 75231-4227 Email:privacy@subsplash.com